Services Segment Manager III
HybridHeredia, Heredia Province, Costa Rica
Job Summary
Lead and develop product support or solution planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, and sales readiness. Represent services on product or solution core teams to provide service requirements into product development stages and perform business analysis to identify root causes and drive improvements. Work across regions and geographies to develop and implement new services or programs that meet emerging customer needs and fuel profitable growth. Responsible for revenue and margin contribution for multiple solutions while utilizing technical and business skills to lead complex cross-functional activities. Provide mentoring and guidance to peers and lower-level employees to establish policies and influence different functions globally.
Required Qualifications
- 4+ years to establish proven track record in Service Business Management
- Basic experience in one of the related disciplines of productizing services delivery, solution architecting or business planning prior to taking business management role
- Medium knowledge of IT and services industry
- Knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
- Problem detection and analysis of root cause
- Demonstrated skills in planning and financial analysis
- Medium level of planning, project management and change management skills
- Project and change management training and certification as appropriate
- Good presentation skills
- Ability to influence different functions, geographies, and the ability to build strong consensus
- Impacts internal and external clients on WW basis
- Work on average 2 days per week from an HPE office
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