Services Represenative II
On-siteHouston, Texas, United States
Job Summary
Route student transportation trips, ensuring they start on time, run smoothly, and complete as scheduled while troubleshooting immediate issues. Serve as the primary contact for clients, handling routing, student information, and school schedule inquiries via phone, email, text, and chat. Manage driver compliance and escalate situations with urgency and professionalism. Communicate effectively with school districts, transportation partners, and team members using multiple systems. Handle escalated concerns from parents and clients with care. Cross-train and assist in other departments during peak call volumes. This role supports First Student's mission to safely transport over 5 million students daily across brands including Transco and Total Transportation.
Required Qualifications
- English proficiency
- Ability to cross-train and assist in other departments or projects at your manager's request
- Handle escalated situations with a sense of urgency, calmness, and professionalism
- Detail and solution orientated while being part of a team environment
- Ability to effectively communicate via telephone, email, text message, and chat applications
- High level of customer service communication and care
- Successfully navigate multiple computer systems and applications simultaneously
- Bilingual speaking ability (if applicable)
- Drug and alcohol testing acceptance (safety-sensitive position)
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