Services Quality Manager (f/m/d)
On-siteDahlewitz, Brandenburg, Federal Republic of Germany
Job Summary
Manage customer and service partner relationships regarding quality while leading activities to effectively manage non-conformance and protect the business from Quality or Service failures. Support Right First Time through coaching and error prevention methodologies, reduce risks from technical, human, and organizational factors, and provide reports and data insights into governance reviews. Identify and lead changes to the Management/Operating System to mitigate risks, maximize effectiveness, and eliminate waste. Review compliance and risks using a data-driven structured approach to enable effective risk mitigation and contribute to internal/external quality assessments. Coach the global Business Aviation Services team on relevant laws, regulations, and business strategy for Quality and Safety.
Required Qualifications
- Degree in engineering / industrial engineering or quality management
- Comprehensive working experience relevant to Aerospace Quality
- Proven track record of problem solving and continuous improvement methodologies e.g. 8D
- Sound knowledge of the relevant international regulations and standards (e.g. PART 145, AS9110 etc.)
- Strong analytical, presentation, and project management skills
- Excellent interpersonal and communication skills and the ability to influence others
- Fluent German and English (written and spoken)
Desired Qualifications
- Auditor training or qualification would be beneficial
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