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VeevaPosted 1 month ago

Services Engagement Manager - Development Cloud

$85,000–$170,000 year

Remote

Full TimeEnterprise

Job Summary

Educate customers on Veeva's Professional Services methodology and value proposition to set appropriate expectations. Define and prescribe the best engagement model for clients by drafting RFx responses, proposals, and Statements of Work. Partner with cross-functional stakeholders across sales, strategy, and consulting to ensure optimal positioning and drive a high-volume pipeline. Provide thought leadership to internal teams and external executives without a direct reporting structure, utilizing diplomacy to navigate conflict. Manage end-to-end engagement design with a focus on operational excellence, data management, and stakeholder communication from Associates to C-Suite. This remote, full-time role requires 3+ years of software implementation experience and 10-15% travel availability.

Required Qualifications

  • 3+ years of experience delivering software implementation and enhancement projects
  • A problem-solving and customer services-oriented mentality
  • Consulting, Tech Sales, and Program/Project Management experience
  • Remote role based in North America
  • Ability to work across time zones
  • Ability to travel when required (~10-15%)

Desired Qualifications

  • 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
  • Background in Life Sciences, Health Care, or Tech
  • Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications
  • Expertise in Life Sciences/Healthcare/IT sales cycles

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