Services Engagement Director
$129,600–$228,000 year
RemoteUnited States
Job Summary
Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth, expansion, and long-term account value. Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption across strategic customers. Lead complex, multi-solution engagements aligning consulting, implementation, migration, and optimization to measurable business outcomes. Design outcome-driven proposals quantifying impact across AI-powered CX, automation, analytics, and orchestration initiatives. Partner with cross-functional leaders to align services strategy with account plans and lifecycle milestones. Influence deal structures to maximize customer value, retention, and recurring revenue potential while guiding customers through AI-enabled transformation journeys.
Required Qualifications
- 5 to 7 or more years of experience in SaaS or cloud sales, with a strong focus on Professional Services engagements
- Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments
- Proven track record of owning and closing services-driven revenue across large, strategic accounts
- Strong experience supporting cloud transformation initiatives, including migration and modernization programs
- Background in CCaaS, customer experience platforms, or related enterprise
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