ServiceNow Technical Lead

Lead the design, development, and maintenance of ServiceNow solutions, including custom applications built with App Engine Studio and scoped applications. Translate complex business requirements into scalable, maintainable custom solutions while ensuring reusability and adherence to development standards. Collaborate with stakeholders to gather requirements across ITSM, CSM, and HRSD modules, then review technical designs and drive end-to-end delivery including integrations and automation. Mentor developers and administrators, coordinate efforts to ensure timely delivery, and promote agile methodologies. Customize the platform using JavaScript, Flow Designer, and REST/SOAP APIs while providing technical leadership during critical incidents. Build relationships with business units and communicate technical concepts clearly to non-technical stakeholders.