ServiceNow Technical Lead - AI Solutions Delivery
On-siteWarsaw, Mazovia, Poland
Warsaw, Mazovia, PolandOn-siteContractSenior LevelSmall
ContractSenior LevelSmall
Job Summary
Architect and build AI-enabled ServiceNow solutions using Agentic AI and MCP frameworks, leading technical discovery sessions with customers to define requirements. Design REST APIs, MID Server configurations, and spoke-based integrations while developing server-side scripts with GlideScript and automated workflows via ATF. Mentor junior consultants, conduct peer reviews, and resolve technical blockers to ensure delivery quality across ITSM, CSM, HRSD, and CMDB modules. This 5-month contract in Warsaw offers exposure to cutting-edge platform features within a collaborative pod structure focused on innovation.
Required Qualifications
- 10+ years of hands-on ServiceNow platform experience
- Extensive expertise in ITSM, CSM, HRSD, and CMDB implementations
- Proven experience with Agentic AI and MCP solution design
- Strong knowledge of REST APIs, MID Server, and spokes-based integrations
- Advanced proficiency in GlideScript and server-side scripting
- Experience with Flow Designer and automated testing using ATF
- ServiceNow Certified System Administrator (CSA) certification
- Three or more Certified Implementation Specialist (CIS) certifications
- Certified Application Developer (CAD) certification
- Certified Technical Architect (CTA) certification
- Experience running technical discovery sessions with enterprise customers
- Demonstrated ability to mentor and guide technical team members
- Strong problem-solving skills with experience resolving complex delivery challenges
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