ServiceNow Technical Consultant
On-siteManila, Metro Manila, Philippines
Job Summary
Design, develop, configure, and implement scalable technical solutions on the ServiceNow platform by analyzing business requirements and translating them into actionable designs. Customize applications, workflows, and business rules while developing integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services. Collaborate with clients and stakeholders to gather requirements, define best practices, and support implementations across ITSM, ITOM, HRSD, CSM, and FSM modules. Perform unit testing, support UAT activities, troubleshoot production issues, and maintain technical documentation. Provide ongoing support, maintenance, and optimization of ServiceNow applications while staying current with releases and industry best practices. This remote role in the Philippines supports TTEC Digital's vision of fueling exceptional customer experience through employee-first processes.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 3+ years of hands-on ServiceNow experience
- Proven experience designing, developing, and implementing ServiceNow solutions
- Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities
- Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
- Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work directly with clients and translate business requirements into technical solutions
- Knowledge of ITIL processes and service management concepts
Desired Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules
- Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms
- Experience with CTI, IVR, and enterprise application integrations
- Familiarity with Agile/Scrum delivery methodologies
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