ServiceNow Technical Consultant
$86,500–$138,500 year
On-site · Toronto, Ontario, Canada or Calgary, Alberta, Canada
Job Summary
ServiceNow Technical Consultant responsible for analyzing, designing, and documenting opportunities to improve client processes on the ServiceNow platform. Create functional designs, process flows, and user stories while gathering stakeholder feedback to shape solution architecture and delivery. Evaluate Service Management processes to identify gaps and develop ServiceNow-based solutions that enhance efficiency and automation. Translate business requirements into scalable ServiceNow configurations and custom components; document insights and plans for cross-functional teams and client stakeholders. Collaborate with clients, technical teams, and project leadership to ensure alignment through the implementation lifecycle. Stay current on ServiceNow releases, platform enhancements, and best practices, recommending improvements that drive value. Serve as a ServiceNow and Enterprise Service Management subject matter expert. Design, configure, and develop ServiceNow applications, modules, and components; configure workflows, UI policies, business rules, and other platform features to meet requirements. Implement enhancements including UI changes, property updates, data adjustments, and workflow modifications. Perform upgrades, installations, and platform-maintenance activities. The role emphasizes professional services delivery, client-facing communication, and hands-on configuration and integration work.
Required Qualifications
- Bachelor’s degree in Information Technology, MIS, Computer Science, or a related field; a technology-focused MBA or equivalent experience is also acceptable
- ITIL 4 Foundation Certification (or higher)
- ServiceNow Certified System Administrator (CSA)
- 2–4 years of experience delivering IT integration, consulting, or technology services
- Minimum of 3 years of hands-on ServiceNow experience
- At least 2 years of experience working in a large enterprise or professional services environment
- Experience completing at least one full-cycle ServiceNow implementation from initiation through deployment
- Strong verbal and written communication skills, including client-facing presentations and documentation
- Ability to work effectively in a collaborative, team-oriented environment
- Highly self-motivated, organized, and able to prioritize tasks in fast-paced settings
- Core competencies include business analysis, project management, process evaluation, and organizational change management
- Experience delivering IT consulting solutions involving strategy, process, technology, and infrastructure components
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