ServiceNow Tech Lead
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead ServiceNow Financial Services Operations solutions by designing, developing, and customizing the platform using JavaScript, HTML, CSS, and REST/SOAP integrations. Architect end-to-end implementations covering financial data models, dispute handling, treasury operations, and claims processing while collaborating with client Enterprise Architecture and ServiceNow teams. Build and maintain scripting components including Business Rules, Script Includes, and UI Actions within Agile delivery environments. Provide architectural leadership on full FSO solutions and translate enterprise standards into scalable technical designs. Manage complex troubleshooting and stakeholder engagement across distributed teams.
Required Qualifications
- 10-15 years of hands-on experience delivering ServiceNow Integrated Risk Management (IRM) implementations and FSO
- Demonstrated experience in the IRM domain, including time spent operating in an IRM Architect capacity
- Proven capability in designing, architecting, and implementing ServiceNow IRM solutions, with solid knowledge of the IRM data model, plugins, and accelerators
- Strong client-facing communication skills with the ability to engage stakeholders effectively
- Extensive experience building and supporting ServiceNow integrations with third-party and external systems
- Working knowledge of front-end and scripting technologies such as HTML, CSS, AJAX, Jelly, JSON, and AngularJS
- ServiceNow Certified Implementation Specialist - IRM
- ServiceNow Certified Implementation Specialist - Risk and Compliance
- ServiceNow Certified Implementation Specialist - Vendor Risk Management
- Familiarity with global regulatory standards such as GDPR, ISO, and similar frameworks
Desired Qualifications
- Preferred Education: Bachelor's or Master's degree in a technology-related field such as Computer Science, Engineering, or Information Systems (e.g., B.Tech, B.E., BSc Computer Science, MCA, or M.Tech)
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