ServiceNow/System Operations Lead
On-siteAlexandria, Virginia, United States
Job Summary
Configure and manage asset attestation workflows, notification schedules, and ticket lifecycle compliance within ServiceNow environments. Provide oversight to personnel executing workflows to ensure consistent, compliant, and SLA-driven performance across government and commercial industries. Coordinate with the OCIO ServiceNow team for workflow enhancements, system updates, and operational reporting integration. Identify and implement workflow improvements while supporting continuous process improvement initiatives and USPTO asset management policies. Ensure all ticket workflows meet defined service-level agreements regarding timeliness, accuracy, and closure requirements. This contingent role supports Goldbelt Frontier's delivery of health technology management operations and national policy strategies.
Required Qualifications
- 5+ years of experience operating within ServiceNow environments supporting workflow execution and ticket management
- Experience supporting SLA-driven operations and workflow governance within system-managed environments
- Understanding of data governance, asset management processes, and system-of-record operations
- Understanding of asset modules and workflow execution
- Demonstrate excellent written and verbal communication in interpersonal exchanges
- Highly organized with great attention to detail
Desired Qualifications
- ServiceNow certifications
- Experience supporting enterprise asset management systems
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