ServiceNow Solution Architect
On-siteSales, São Paulo, Brazil
Job Summary
Act as the technical design authority for ServiceNow implementations, owning end-to-end solution architecture including platform security and data models. Design scalable, secure, and maintainable solutions aligned to ServiceNow best practices, customer enterprise architecture standards, and government regulatory requirements. Lead requirements and co-design workshops with business and technical stakeholders to translate customer needs into platform-enabled solutions that extend workflows across both business and technology domains. Contribute directly to delivery while balancing architecture leadership with hands-on implementation, ensuring solutions meet defined quality standards and architectural guardrails. Identify and mitigate technical and security risks early in the delivery lifecycle. Support the growth of the ServiceNow practice through the development of reusable assets, architectural patterns, and mentoring of consultants and developers.
Required Qualifications
- ServiceNow Certified Technical Architect (CTA)
- Australian Citizen
- Permanent full time or contract
- Strong experience working on the ServiceNow platform in an architect or lead technical role
- Ability to balance architecture leadership with hands-on delivery
- Experience working in customer-facing consulting environments
- Strong facilitation skills for requirements and co-design workshops
- Deep understanding of ServiceNow platform architecture
- Deep understanding of Integrations and data modelling
- Deep understanding of Security, performance, and scalability
- Ability to design solutions that connect workflows across enterprise systems and functions
- Australian Citizenship with an existing security clearance (e.g. Baseline or NV1)
Desired Qualifications
- Passion for helping organisations move beyond traditional ITSM
- Strong architectural thinking
- Curiosity
- Desire to grow
- A platform-first thinker who sees ServiceNow as more than ITSM
- Passion for helping customers transform how work gets done
- Strong communication skills and ability to engage diverse stakeholders
- Growth mindset with a willingness to continue developing capability
- Experience with ServiceNow NowCreate methodology
- Experience across one or more of: Customer Service Management (CSM), Public Sector Digital Services (PSDS), Core Business Suite (CBS), Workflow Data Fabric (WDF)
- Exposure to government or highly regulated environments
- Permanent Residents
- Veterans
- Aboriginal and Torres Strait Islander people
- People with disability
- Members of the LGBTQI+ community
- Culturally diverse individuals
- Other underrepresented groups
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