ServiceNow -ServiceNow FSO Architect (CTA) Manager - Tech Consulting - OpenLocation
$142,600–$297,200 year
Hybrid · Indianapolis, Indiana, United States
Job Summary
ServiceNow FSO Architect (CTA) Manager – Open Location role at EY seeks a senior technical leader to design, architect, and deliver advanced ServiceNow solutions for Financial Services clients, including disputes, payments, and regulated servicing use cases. You will own solution architecture across case management workflows, integrations, data flows, security, and performance, lead end-to-end technical design, and guide delivery teams through critical design and build phases. The role requires hands-on leadership during implementation, translation of architecture into configuration and code, engagement with clients and stakeholders, travel as needed, and collaboration with CMAs, other solution architects, developers, and QA testers.
Required Qualifications
- Bachelor's degree (Computer Science, Information Systems Management, Engineering or similar)
- Typically 4-6 years of IT or cybersecurity experience with hands-on ServiceNow development or architectural capacities
- ServiceNow Certified Technical Architect (CTA)
- Certified Implementation Specialist - CSM
- Suite Certification – FSO Insurance Professional
- Suite Certification – FSO Banking and Wealth Management Professional
- Extensive hands-on experience architecting and delivering ServiceNow solutions
- Proven success leading technically complex implementations
- Experience with Financial Services workflows, disputes, or compliance-driven processes preferred
- Ability to lead technical discussions confidently with customers and stakeholders
- Prior consulting experience
- Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability and organization
- Experience leading teams and supervising others
- Driver’s license valid in the U.S.
- Ability to travel 40-60% to meet client needs
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