ServiceNow Senior Associate 1
On-siteGurugram, Haryana, India
Gurugram, Haryana, IndiaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Assess problems, troubleshoot and solve existing issues, and identify technical solutions while managing enhancements using an Agile Framework. Support customers across various time zones and resolve issues within strict SLA timelines. Leverage experience with ServiceNow modules including ITSM, SPM, ITOM, ITAM, and CMDB to deliver technical support in shifts or out of standard working hours. This role requires a minimum of 4 years of total IT experience and 3 years in ServiceNow Support and Development.
Required Qualifications
- Minimum 4 years of total IT experience
- Minimum 3 years of ServiceNow Support and Development experience
- L2/L3 – customer interactions
- BE/BTech degree in Computer Science, Information Systems or equivalent field
- Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB
- Experience with application support and development activities
- Experience with resolving issues within strict SLA timelines
- Ability to work in shifts or out of standard working hours
- Strong written and oral communication skills including presentation skills
- Strong problem solving and troubleshooting skills
- Proven success in contributing to a team-oriented environment
- ServiceNow Certifications - CSA
Desired Qualifications
- ITIL Foundation V3 or v4 certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.