ServiceNow Product Owner
$100,000–$120,000 year
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull Time$100,000–$120,000 yearLarge
Full TimeLarge
Job Summary
Own the roadmap for ServiceNow automation and AI implementation, prioritizing incident, request, knowledge, problem, and change areas to deflect L1 helpdesk volume. Analyze ticket data to identify high-volume pain points, verify GenAI activation states in the Now Assist Admin panel, and partner with architects on design decisions. Evaluate vendor capabilities and manage RFP processes while holding partners accountable for knowledge-transfer commitments. Direct existing developers on build priorities without duplicating hands-on work, and report progress against baseline metrics and ROI.
Required Qualifications
- Demonstrated experience with ServiceNow ITSM modules
- Hands-on familiarity with Now Assist
- Hands-on familiarity with Virtual Agent
- Hands-on familiarity with Predictive Intelligence
- Experience owning a product roadmap or similar prioritization function
- Experience with metric-driven decision making
- Working knowledge of Flow Designer
- Working knowledge of orchestration
- Working knowledge of integration patterns
- Experience evaluating vendors or implementation partners
- Experience with RFP processes
- Strong written and verbal communication skills
- Bachelor's degree (4-year degree)
- 5-7 years of relevant experience
Desired Qualifications
- ServiceNow CIS-ITSM certification
- ServiceNow Now Assist Skill Kit certification
- Equivalent hands-on experience to ServiceNow Now Assist Skill Kit certification
- Experience with ServiceNow releases Xanadu or Yokohama
- Background in problem management or root-cause elimination disciplines
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