ServiceNow Platform Support
On-siteBengaluru, Karnataka, India
Job Summary
Monitor the ServiceNow incident queue, troubleshoot and resolve L2 issues across CMDB, CSM, WSD, ITSM, and integrations like SAP and Workday, and escalate complex problems to L3 teams. Configure the platform for day-to-day operations, deliver run-the-business enhancements, manage releases, and maintain platform health and security. Participate in L2 on-call rotations to respond to critical off-hours incidents, collaborate on knowledge article creation, and identify trends to propose workflow improvements. Work in an in-office environment in Bangalore, supporting agile development cycles and organizational change management initiatives.
Required Qualifications
- 2+ years of experience with ServiceNow administration
- CSA Certification
- Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes
- Basic ability to read JavaScript
- Experience with ServiceNow integrations such as SAP, Workday, NICE InContact, etc.
- Experience with testing integrations with tools like Postman
- Familiarity with scrum agile and Program Increment (PI) planning frameworks
- Experience with how to write RCA (5 Why's)
- Must be able to work from the Bangalore office
- Must be available for L2 on-call rotation
Desired Qualifications
- Additional ServiceNow certifications beyond a CSA
- Experience with CMDB, CSM, HRSD, WSD, LSD modules
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