ServiceNow Platform Engineer
$80,000–$110,000 year
On-site · Markham, Ontario, Canada
Job Summary
Configure ServiceNow platform end-to-end focusing on catalog items and workflows, including forms, approvals, and lifecycle automation for IT, HR, and ERP use cases. Design and implement catalog items, record producers, and Flow Designer workflows; build onboarding/offboarding and access-request workflows; implement role-based approval logic; maintain ITSM modules (Incident, Request, Change, Knowledge); create dashboards and reports to support operations and audits; follow best practices to minimize custom scripting; support UAT, production deployments, and post-go-live refinements; collaborate with global IT, HR, ERP, and other stakeholders to translate business processes into scalable automation; CSA and ITIL certifications are desirable.
Required Qualifications
- 4–7 years of hands-on ServiceNow experience
- Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals
- Solid understanding of ITSM processes (Request, Change, Incident)
- Experience configuring SLAs, notifications, and reports
- Working knowledge of ACLs and RBAC
- Light scripting experience (simple Business Rules or Script Includes) is acceptable; the role is primarily configuration and workflow driven
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