ServiceNow Managed Services Senior Architect (Makati) | Hybrid
On-siteMakati City, Metro Manila, Philippines
Makati City, Metro Manila, PhilippinesOn-siteFull TimeSenior LevelBachelors DegreeSmall
Full TimeSenior LevelBachelors DegreeSmall
Job Summary
Provide ongoing support for ServiceNow modules including ITxM, CSM, HRSD, IRM, SecOps, and SPM, handling incident resolution, problem management, and change management. Maintain and troubleshoot integrations with enterprise systems like SAP and Active Directory using REST, SOAP, and Integration Hub. Collaborate with IT, business, and vendor teams to gather requirements, deliver technical guidance, and train users on ServiceNow features. Work with Flow Designer and Now Assist to automate processes and optimize operations within the oil and gas sector.
Required Qualifications
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)
- 10+ years of experience in ServiceNow administration, development, or architecture
- at least 7 years focused on managed services or support/enhancement roles
- Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM
- Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments
- Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries
- ServiceNow Certified System Administrator (mandatory)
- At least two of the following ServiceNow certifications: Certified Implementation Specialist ITSM, Certified Implementation Specialist Customer Service Management, Certified Implementation Specialist Human Resources, Certified Implementation Specialist Risk and Compliance, Certified Implementation Specialist Security Operations, Certified Implementation Specialist Strategic Portfolio Management
- ITIL Foundation or higher
- Expertise in ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management)
- Proficiency in ServiceNow scripting (JavaScript, Glide API, business rules, and script includes)
- Strong knowledge of integrations using REST, SOAP, and ServiceNow IntegrationHub
- Experience with ServiceNow Flow Designer, Workflow Editor, and Now Assist (GenAI capabilities) for automation and process optimization
- Strong analytical and problem-solving skills to address complex technical and operational issues
- Excellent communication and stakeholder management abilities, particularly with IT, business, and vendor teams
- Ability to work independently and in a collaborative, fast-paced managed services environment
- Adaptability to handle evolving requirements and continuous improvement initiatives
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- At least two of the following ServiceNow certifications (highly preferred): Certified Implementation Specialist ITSM, Certified Implementation Specialist Customer Service Management, Certified Implementation Specialist Human Resources, Certified Implementation Specialist Risk and Compliance, Certified Implementation Specialist Security Operations, Certified Implementation Specialist Strategic Portfolio Management
- ITIL Foundation or higher (preferred)
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