ServiceNow ITSM Application Support Engineer
$100,000–$120,000 year
On-siteHyderabad, Telangana, India
Job Summary
Manage daily incident and service request management within ServiceNow ITSM, leveraging strong hands-on experience to troubleshoot production issues and ensure system stability. Apply ITIL best practices to handle service requests while maintaining effective communication with stakeholders across teams. Utilize deep understanding of incident management workflows to resolve critical application support challenges efficiently. Candidates with exposure to AI-powered productivity tools will have an added advantage in optimizing these processes. This role requires 4–6 years of experience with a CTC up to ₹12 LPA, located in Hyderabad.
Required Qualifications
- Strong hands-on experience with ServiceNow ITSM
- Experience in incident and service request management
- Good understanding of ITIL and production support
- Strong troubleshooting skills
- Communication skills
- Stakeholder management skills
Desired Qualifications
- exposure to AI-powered productivity tools
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