ServiceNow IT Operations Management (ITOM) | Associate Manager
$130,000–$170,000 year
On-siteHyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull Time$130,000–$170,000 yearEntry LevelStartup
Full TimeEntry LevelStartup
Job Summary
Support critical enterprise applications, drive AI-enabled solutions, and ensure seamless IT operations using ServiceNow ITOM. Manage Incident, Problem, and Change Management processes while applying strong analytical and troubleshooting skills to resolve complex issues. Leverage scripting/programming expertise and stakeholder management to optimize service delivery within the ITIL framework. This Associate Manager role at ServiceNow in Hyderabad requires 7.5+ years of experience and offers a competitive salary for a P1-level professional.
Required Qualifications
- 7.5+ years of IT experience with strong expertise in ServiceNow ITOM
- Experience with Incident, Problem, and Change Management processes
- Good understanding of the ITIL framework and Service Management
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with scripting/programming and enterprise application support
- Excellent communication and stakeholder management skills
Desired Qualifications
- Knowledge of Generative AI, Agentic AI, or AI-assisted productivity tools
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