ServiceNow Integration Engineer/Specialist
On-siteKrakow, Łódź Voivodeship, Republic of Poland
Job Summary
Design, develop, and maintain integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, and MID Server. Configure and support ITOM Discovery to ensure accurate CMDB data and infrastructure visibility. Deliver and maintain integrations with Jira and UiPath to enable workflow synchronization and automation. Support integration use cases across cloud platforms (AWS/Azure) and enterprise applications (e.g., Workday). Collaborate with architects and stakeholders to translate business requirements into scalable, secure integration solutions. Implement monitoring, error handling, and data reconciliation to ensure reliability and performance of integrations. Troubleshoot production issues and maintain documentation, governance alignment, and continuous improvement of integration capabilities. Occasional global travel required for stakeholder workshops. This role focuses on enhancing HR & IT service management, automation, and operational workflows within Danaher's life sciences and diagnostics ecosystem.
Required Qualifications
- ServiceNow certified Application Developer
- strong hands-on expertise in building and supporting integrations
- Solid experience with ServiceNow integration technologies, including REST/SOAP APIs, IntegrationHub/Flow Designer, MID Server, and JavaScript
- Demonstrated experience with ITOM Discovery, including MID Server configuration, discovery troubleshooting, and CMDB data quality management
- Experience integrating ServiceNow with Jira and UiPath to enable workflow automation and cross-platform coordination
- Strong understanding of CMDB, ITSM/ITOM processes
- experience troubleshooting integration issues, APIs, and authentication mechanisms
- The role will require occasional travel globally for stakeholder workshops and events
- This position is eligible for a remote work arrangement in which you can work remotely from your home
Desired Qualifications
- Experience integrating ServiceNow with Workday (e.g., HR lifecycle events, provisioning, case management)
- ServiceNow implementation certificates in Discovery and Service Mapping
- Knowledge of Event Management & Orchestration
- Understanding of authentication/security protocols (OAuth, SSS, certificates)
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