ServiceNow Hardware Asset Management (HAM) Consultant
On-siteSydney, New South Wales, Australia
Job Summary
Support the administration and continuous improvement of ServiceNow Hardware Asset Management, CMDB, and Discovery capabilities. Configure, maintain, and optimize Discovery schedules to ensure accurate Configuration Item population while maintaining data quality, integrity, and governance standards. Manage hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement, collaborating with infrastructure teams to identify and classify CIs. Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions. Assist in developing dashboards, reporting, and metrics related to asset management and CMDB health. Create and maintain technical documentation, process guides, and knowledge articles.
Required Qualifications
- Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management
- Hands-on experience with Hardware Asset Management (HAM)
- Hands-on experience with Configuration Management Database (CMDB)
- Hands-on experience with Discovery
- Hands-on experience with Configuration Management / SACM
- Hands-on experience with IT Service Management (ITSM)
- Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts
- ITIL 4 Foundation Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery)
- Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations
- Understanding of cloud, server, network, and infrastructure environments
- Current Australian Government security clearance (Baseline, NV1 or higher)
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