ServiceNow Developer (HRSD)

ServiceNow Developer (HRSD) role focused on hands-on development and configuration of HRSD modules (Case Management, Employee Center Pro, HR Agent Workspace, EDM, Knowledge Management, Universal Requests) under Sr. Developer guidance. Responsibilities include configuring and developing HRSD capabilities, assisting with Case Management setup (topic categories/details, templates, assignment rules, SLAs, custom fields, layouts, notifications), configuring Employee Center Pro (portal records, widget layout, taxonomy, banners/announcements/quick links), aiding HR Agent Workspace branding and layout, configuring Employee Document Management (document types, security policies, advanced forms, bulk import validation), Knowledge Management (knowledge base/categories, workflows, article import, SharePoint integration), contributing to Universal Requests configurations (service sets, assignment groups, state mappings, record producers), supporting localization/internationalization, building Flow Designer flows, Business Rules, Client Scripts, and UI Policies, plus testing, data migration, and ATF test scripts; participation in Agile ceremonies and collaboration with HR processes and platform users; ongoing documentation and runbooks. Required qualifications emphasize ServiceNow development/administration experience, JavaScript/Flow Designer knowledge, HRSD exposure, Service Portal/EC Pro familiarity, ACLs understanding, agile experience, and strong collaboration and documentation skills. Certifications such as CSA/CAD are noted as a part of preferred credentials, with ITIL 4 Foundation as a nice-to-have. The posting is for Bengaluru, Karnataka, India, with an emphasis on full-time engagement in an enterprise ServiceNow environment and a focus on delivering HRSD solutions for a healthcare/regulated industry context.