ServiceNow Developer
On-siteSydney, New South Wales, Australia
Job Summary
Design, develop, and maintain ServiceNow applications, workflows, integrations, and platform capabilities to deliver reliable, high-performing IT services. Configure and optimise the platform for improved availability, stability, and user experience while partnering with stakeholders to translate business requirements into scalable solutions. Deliver platform enhancements and software releases through robust change, release, and deployment practices that minimise operational risk. Monitor platform health, investigate issues, and implement sustainable solutions to enhance operational resilience and service performance. Champion best practices across development, user experience, accessibility, security, and platform governance.
Required Qualifications
- Demonstrated experience developing, configuring and supporting ServiceNow Platform capabilities (E.g. ITSM, ITOM, CSM, IRM, SIR, CSDM, EC, Source to Pay) including Playbooks, workflows, forms, catalogue items, design UX, integrations (including API and eBonding) and platform administration
- Strong understanding of IT Service Management (ITSM) processes and experience working within structured service delivery environments
- Proven experience delivering software releases, change management and deployment activities using controlled governance and operational practices
- Experience translating business and user requirements into practical, scalable technical solutions with a strong focus on usability and customer experience
- Knowledge of ServiceNow platform configuration, system performance optimisation, integrations and troubleshooting
- Experience working collaboratively with cross-functional technology teams to deliver high-quality outcomes across the software delivery lifecycle
- An understanding of user experience, accessibility, security and service acceptance principles, ensuring solutions are fit for purpose and operationally ready
- Relevant tertiary qualifications in Information Technology, Software Engineering or a related discipline
- ServiceNow Administrator/Developer and ITIL Foundation certifications
Desired Qualifications
- ServiceNow AI experience
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