ServiceNow Developer
On-siteMumbai, Maharashtra, India
Job Summary
Design, develop, and maintain scalable ServiceNow solutions using JavaScript, Flow Designer, and IntegrationHub to enhance ITSM, Employee Center, and Service Operations Workspace experiences. Configure Business Rules, Client Scripts, UI Policies, and custom scoped applications while building REST APIs, MID Servers, and automated email workflows. Implement and support CMDB, Discovery, and Service Mapping solutions, ensuring data quality and governance across infrastructure and cloud assets. Troubleshoot production issues, perform root cause analysis, and participate in platform upgrades, patches, and release activities including UAT and deployment validation. Collaborate with architects, stakeholders, and cross-functional teams to translate business requirements into secure, maintainable technical solutions. Mentor junior developers, prepare documentation, and promote reusable design patterns within an Agile environment.
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience
- 7+ years of hands-on ServiceNow development experience in enterprise environments
- Strong experience with ITSM modules including Incident, Problem, Change, Request, Asset Management, CMDB, and Service Catalog
- Extensive experience with JavaScript and ServiceNow platform scripting
- Experience with Employee Center / Employee Center Pro, Service Portal, Widgets, Taxonomy, and Knowledge integrations
- Experience with Service Operations Workspace (SOW), Agent Workspace, and UI Builder
- Experience developing Flow Designer and IntegrationHub solutions
- Experience implementing CMDB, Discovery, Service Mapping, and CSDM
- Experience configuring MID Servers, LDAP/Active Directory, SSO, REST APIs, Scripted REST APIs, SOAP, inbound email actions, and third-party integrations
- Experience using PowerShell and Jenkins to support enterprise automation and integration scenarios
- Experience with Git/Source Control, update sets, application repository, and ServiceNow development best practices
- Strong troubleshooting, debugging, performance optimization, and root cause analysis skills
- Experience participating in Agile/Scrum projects and the full SDLC
- ServiceNow Certified System Administrator (CSA)
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to translate business requirements into scalable technical solutions
- Strong collaboration and stakeholder management skills
- Ownership mindset with attention to detail
- Ability to mentor junior developers
- Excellent documentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to continuous learning and ServiceNow platform best practices
Desired Qualifications
- ServiceNow Certified Application Developer (CAD)
- Additional ServiceNow certifications
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