ServiceNow Developer (AI & Intelligent Automation Focus)
On-siteSt. Louis, Missouri, United States
Job Summary
Lead hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, workflow automation, Flow Designer, and Integration Hub spokes. Design and implement integrations between ServiceNow and external enterprise systems using REST, SOAP, and APIs. Architect AI-enabled automation workflows that support predictive operations, automated incident response, and intelligent service management. Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards. Collaborate with architects and stakeholders to translate operational requirements into scalable technical solutions and participate in Agile ceremonies. Provide technical estimates and solution designs to support product roadmap planning.
Required Qualifications
- 5+ years of experience in ServiceNow Platform development
- 3+ years of experience in ITSM development
- Experience in Agile development practices
- ServiceNow CSA Certification
- Active Top-Secret Clearance with ability to obtain SCI / CI poly
Desired Qualifications
- Bachelor's or master's degree in computer science, Information Technology, Engineering, or related field
- Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms
- Experience integrating ServiceNow with monitoring tools, data platforms, or operational analytics systems
- Experience supporting enterprise IT modernization initiatives within federal or defense environments
- Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks
- Experience supporting large-scale enterprise IT environments
- Certified Technical Architect (CTA)
- Ability to work independently and yet be effective within a team setting
- Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
- Excellent skills in Microsoft Word, Excel, and other Office applications
- Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues
- Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience
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