ServiceNow Dev & BA (Remote - LATAM)
On-siteBuenos Aires, Buenos Aires F.D., Argentina or Bogotá, Bogota D.C., Colombia
Job Summary
Conduct business analysis and ServiceNow development for a Canadian fintech client, acting as the primary BSA and SME for concurrent requests. Partner with stakeholders to elicit requirements, translate them into technical specifications and user stories, and facilitate workshops and sign-offs. Design, configure, and customize solutions across modules using JavaScript, Flow Designer, and Integration Hub, while developing REST/SOAP integrations and troubleshooting platform issues. Support the full delivery lifecycle from intake through production, ensuring alignment with enterprise architecture and governance standards.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or equivalent experience
- 5+ years of experience supporting and developing solutions on the ServiceNow platform
- Strong experience as a Business Systems Analyst, Technical Systems Analyst, ServiceNow Developer, or Solution Consultant
- Demonstrated ability to analyze business requirements and translate them into functional and technical solutions
- Experience writing user stories, functional specifications, process flows, and workflow diagrams
- Strong stakeholder management, facilitation, communication, and requirements gathering skills
- Strong ServiceNow development experience, including JavaScript
- Strong ServiceNow development experience, including GlideRecord
- Strong ServiceNow development experience, including GlideAjax
- Strong ServiceNow development experience, including Business Rules
- Strong ServiceNow development experience, including Script Includes
- Strong ServiceNow development experience, including Client Scripts
- Strong ServiceNow development experience, including UI Policies
- Strong ServiceNow development experience, including Flow Designer
- Strong ServiceNow development experience, including Integration Hub
- Strong ServiceNow development experience, including REST/SOAP Web Services
- Experience supporting ServiceNow platform upgrades and release management
- Knowledge of QA processes, regression testing, and User Acceptance Testing (UAT)
- Experience in one or more of the following areas: IT Service Management (Incident, Problem, Change)
- Experience in one or more of the following areas: Service Catalog
- Experience in one or more of the following areas: Employee Center / Service Portal
- Experience in one or more of the following areas: CMDB / CSDM / ITOM
- Experience in one or more of the following areas: IT Asset Management (ITAM)
- Experience in one or more of the following areas: Hardware Asset Management (HAM)
- Experience in one or more of the following areas: Software Asset Management (SAM)
- Experience in one or more of the following areas: Information Security
Desired Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Experience with ServiceNow AI, Now Assist, Virtual Agent, or AI Search
- Experience with integrations involving Microsoft Azure, Microsoft Entra ID, SailPoint, Microsoft Teams, Dynamics AX, Power BI, or other enterprise platforms
- Familiarity with Jira and the Atlassian ecosystem
- Experience working in Agile/Scrum environments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.