ServiceNow CMDB & ITOM Engineer
$119,765–$140,900 year
On-siteChicago, Illinois, United States or Atlanta, Georgia, United States
Job Summary
Develop and deliver ServiceNow CMDB, Discovery, and Service Mapping solutions based on user stories and acceptance criteria. Configure, enhance, and support platform capabilities while building, testing, and deploying functionality through Agile release cycles. Collaborate with engineering and infrastructure teams to implement enhancements, manage data ingestion and ETL processes, and map relationships between infrastructure, applications, and business services. Participate in sprint planning, standups, and retrospectives to ensure solutions align with established development standards and best practices. Work in an Agile environment to improve service visibility and support key technology transformation initiatives across the organization.
Required Qualifications
- 3+ years of ServiceNow ITOM Visibility development experience
- Hands-on experience with CMDB
- Hands-on experience with Discovery
- Hands-on experience with Service Mapping
- Experience developing and configuring solutions on the ServiceNow platform
- Experience with data ingestion and ETL processes
- Knowledge of cloud architecture and cloud technologies
- Knowledge of networking infrastructure
- Knowledge of Windows and Linux operating systems
- Understanding of application hosting architectures
- Experience working in Agile software development environments
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification
- Working from a U.S. Bank location three (3) or more days per week
Desired Qualifications
- Experience with the Common Service Data Model (CSDM)
- Knowledge of ServiceNow data governance and CMDB best practices
- Experience implementing enterprise CMDB, Discovery, and Service Mapping solutions
- ITIL knowledge and understanding of IT Service Management principles
- ITIL certification
- Experience working within large enterprise technology environments
- Experience supporting service-oriented architecture and service modeling initiatives
- Ability to translate technical solutions into business outcomes
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