ServiceNow Business Analyst
On-sitePeelamedu, State of Tamil Nādu, Republic of India
Job Summary
Lead end-to-end ServiceNow implementations and enhancements by gathering requirements, conducting stakeholder workshops, and performing gap analysis. Translate business needs into BRDs, FRDs, user stories, and functional specifications while collaborating with developers, architects, and QA teams. Configure Service Portal requirements including UX flows and catalog experiences, and support ITSM, ITOM, and IRM processes. Manage UAT planning, defect tracking, and sign-off while ensuring adherence to platform standards and preparing functional documentation. Requires 7+ years of BA experience with mandatory ServiceNow ITSM, Portal, SPM, ITOM, IRM, and Now Assist expertise in Agile environments.
Required Qualifications
- 7+ years of experience as a Business Analyst
- strong ServiceNow platform exposure
- Hands-on functional experience in ServiceNow ITSM
- Hands-on functional experience in Service Portal
- Hands-on functional experience in SPM (Strategic Portfolio Management)
- Hands-on functional experience in ITOM
- Hands-on functional experience in IRM (Integrated Risk Management)
- Hands-on functional experience in Now Assist
- Strong expertise in documentation (BRD, FRD, use cases, process diagrams)
- Experience working in Agile / Scrum environments
- Excellent communication skills
- Stakeholder management skills
- Analytical skills
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