ServiceNow Architect
On-siteDallas, Texas, United States
Job Summary
Define and lead the enterprise ServiceNow architecture roadmap and platform strategy. Design scalable, secure, and business-aligned ServiceNow solutions and integrations across ITSM, ITOM, HRSD, and SecOps modules. Expand and optimize ServiceNow capabilities while driving workflow automation and digital transformation initiatives. Establish governance standards, platform best practices, and technical design patterns. Partner with business leaders, IT teams, and external partners to deliver innovative solutions. Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources. Work Monday through Friday from 8:00 AM to 5:00 PM CST in Dallas, TX.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)
- 5+ years of ServiceNow architecture and solution design experience
- Proven success leading enterprise-scale ServiceNow implementations and platform transformations
- Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites
- Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management
- Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices
- Ability to communicate effectively with executive stakeholders and cross-functional teams
- Location: Dallas, TX (preferred)
- Full-time: Benefit Eligible
Desired Qualifications
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect
- ServiceNow Certified System Administrator and/or Application Developer
- ITIL v4 certification
- Experience in healthcare, highly regulated industries, or large multi-entity organizations
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