ServiceNow AI Solutions Architect
RemoteDallas, Texas, United States
Dallas, Texas, United StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Design and implement ServiceNow AI solutions leveraging the AI Platform, Now Assist, and Control Tower to drive agentic workflow design and autonomous operations. Architect conversational AI and predictive intelligence features within ITSM and ITOM environments, focusing on incident triage, knowledge generation, and enterprise integration with Moveworks. Establish AI governance, operating models, and risk compliance frameworks while leading stakeholder architecture for enterprise integration and IT operations automation. Requires 15+ years of experience; level 15+; remote in Dallas, TX.
Required Qualifications
- ServiceNow AI Platform
- Now Assist
- AI Control Tower
- Moveworks AI Assistant
- Predictive Intelligence
- Workflow Data Fabric
- AI/Agentic Workflow Design
- Conversational AI
- Workflow Automation
- AI-Assisted & Autonomous Operations
- Knowledge Generation & AI Search
- Incident Triage & Resolution Automation
- Service Desk Automation
- ITSM / ITOM
- ServiceNow Architecture
- AI Governance & Operating Model
- Risk & Compliance for AI
- Enterprise Integration (ServiceNow + Moveworks)
- Stakeholder & Solution Architecture
- IT Operations Automation
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