Serviceleiter (m/w/d)

Lead a service team in Brandenburg an der Havel by developing a highly motivated group, ensuring optimal customer service, and professionally handling complaints. Plan and execute customer retention measures while developing concepts for market exploitation of workshop services and parts. Analyze key figures to derive actions for achieving quality, productivity, cost, and sales targets, and take responsibility for securing the optimal market and revenue position. Optimize service processes and quality, manage after-sales communication with service providers, and prepare for manufacturer ISO audits. Requires successful vocational training, extensive leadership experience, and strong process knowledge in automotive service.