Serviceleder
On-siteAvery, California, United States
Job Summary
Coordinate service assignments from initial customer contact through completion and invoicing while acting as the key link between clients, engineers, and support teams. Lead and develop service engineers via performance reviews, competency planning, and training follow-up. Allocate and mobilize engineers, managing travel and logistics, while communicating with customers to understand needs and provide updates throughout the process. Support the team with practical assistance, technical troubleshooting, and complex task execution during busy periods. Collaborate closely with account managers and the spare parts team to ensure smooth operations. Review service reports and track administrative tasks. Requires technical background, leadership experience, and proficiency in ERP/CRM systems. Based in Averøy.
Required Qualifications
- Erfaring fra servicedrift, fieldservice, prosjektkoordinering eller lignende roller
- Flytende i norsk
- Gode engelskkunnskaper, både skriftlig og muntlig
- Komfortabel med å bruke ulike ERP-, CRM- og dokumenthåndteringssystemer til dokumentasjon og informasjonsflyt
- Sterke evner innen planlegging, kommunikasjon og kundeservice
- Evne til å håndtere flere parallelle aktiviteter og prioriteringer samtidig
Desired Qualifications
- Ledererfaring
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.