ServiceDesk Engineer L2

Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. Investigate product bugs and customer-facing errors, participate in their resolution with Product and Engineering teams. Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. Automate routine and repetitive tasks to improve team efficiency. Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes. Skills include strong troubleshooting, Jira admin experience, log/monitoring tools (Datadog, Grafana, Kibana), automation tooling, and English B1 or higher; experience with SQL queries; knowledge of software development fundamentals; plus Nice-to-haves like Google Cloud, Bash/Python/Golang scripting, incident management, fintech/startup exposure. The role is a Full-time, fully remote B2B contract with benefits including ESOP, tax allowance, paid leave, and European remote-work flexibility. Location hints indicate Spain with remote work within Europe.