Service Writer - Wallingford CT
On-siteWallingford, Connecticut, United States
Job Summary
Manage customer appointments and vehicle work orders by consulting clients, explaining vehicle conditions based on MPI inspections, and controlling dispatch to the first available technician. Execute VIP processes to educate customers on necessary solutions while maintaining strict safety compliance, locking out unsafe equipment, and reporting hazards. Monitor emails for daily communications, ensure facility and equipment cleanliness, and lead daily huddles and store meetings. Complete required LMS, vendor, BATS, TPMS, and ASE certifications, and support the Service Manager with performance reporting. Work a standard 40-hour week with a valid driver's license and state inspection license.
Required Qualifications
- Excellent verbal and written communication
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
- Strong organization and time management skills
- A comprehensive understanding of automotive servicing and the industry
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Or an equivalent combination of education and experience
- Current, valid driver's license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1– Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
- Protective eyewear must be worn in the service area at all times
- Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
- Color Vision (ability to identify and distinguish colors)
- Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Desired Qualifications
- Become T.I.A basic automotive tire service (BATS) certified
- Become T.I.A. advanced TPMS certified
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