Service Writer

Greet customers, gather equipment issue details, and create or update work orders with accurate labor estimates. Collaborate with Shop Leads to finalize service estimates and obtain approvals before starting repairs. Handle incoming calls for scheduling shop work, coordinate parts orders with vendors, and communicate repair timelines and costs to clients. Review completed work orders for accuracy, process invoices, and manage customer payments while maintaining organized service records. Direct Service Clerks in clerical functions and provide input into annual performance reviews.