Service Writer
$66,560–$74,880 year
On-siteAurora, Illinois, United States
Job Summary
Assign service jobs to technicians based on skill, availability, and shop flow. Schedule road service calls efficiently and economically. Maintain proactive communication with customers regarding service status. Review and finalize repair orders for accuracy in parts, labor, and materials. Submit and reconcile warranty claims with vendors. Address and escalate customer complaints to the Service Manager. Stay current on technical and product knowledge for all equipment sold. Participate in company communication efforts including meetings and huddles. Maintain professional relationships with team members and customers. Join a family-owned equipment dealership in Aurora, IL, where team-first culture drives real impact.
Required Qualifications
- High School diploma or equivalent
- Minimum of 4 years' experience in vehicle or construction equipment service
- Solid technical knowledge of equipment and repair processes
- Detail-oriented and deadline-driven
- Strong communication and customer service skills
- Ability to safely operate a forklift and lift up to 50 pounds
- Proficiency in CDK, Microsoft Office, and internet-based tools
- Must pass background check, drug screen, and MVR check
- Must be available for Day Shift Monday to Friday
- No Weekends
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