Service Writer
$47,840–$52,000 year
On-siteFultonville, New York, United States
Job Summary
Advise customers on technical problems, schedule service needs, and plan assigned jobs into work orders containing specific job instructions. Assist in appraising and quoting repair work, discuss service requirements with the Service Manager regarding parts and labor, and schedule shop assignments, field service, and truck requirements for equipment pickup and delivery. Process warranty claims, establish or adjust work procedures to meet schedules, and open and close work orders to ensure timely completion. Supervise all shop activities when the Service Manager is away, proactively participate in company-sponsored training, and maintain positive relationships with peers and management. This role supports the Service Department at United Ag & Turf NE, a John Deere dealership expanding operations in the Northeast.
Required Qualifications
- Ability to use standard desktop load applications such as Microsoft Office and internet-based functions
- Positive attitude
- Excellent oral communication and written skills
- Strong organizational skills
- Ability to work extended hours and weekends as needed
- High school diploma or GED
- While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
- Specific vision abilities required by this job include close vision requirements
- Hearing ability is sufficient to communicate with others in person or over the phone
- Light to moderate lifting may be required (up to 50 pounds)
- Ability to reach, stoop, kneel, and bend as needed
Desired Qualifications
- 1 year of experience in Service Department operations
- Experience with John Deere Equipment
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