Service Writer - Tilton, NH
On-site · Tilton, New Hampshire, United States
Job Summary
Service Writer responsible for educating customers about vehicle conditions and partnering with the service team to deliver VIP customer experiences. Duties include consulting with customers on vehicle condition based on MPI inspection results, maintaining safety and regulatory compliance, coordinating with technicians through dispatch and the service desk, achieving VIP SAX performance targets, and participating in training and certification activities (LMS, vendor training, BATS, TPMS, ASE). The role requires clear communication, teamwork, adherence to the Code of Ethics, and the ability to manage daily service operations at the Tilton, NH location.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Or an equivalent combination of education and experience
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1– Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
- Excellent verbal and written communication
- Strong organization and time management skills
- Comprehensive understanding of automotive servicing and the industry
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