Service Writer

Service Advisor/Writer role at Thompson Truck Group in Knoxville focuses on delivering exceptional customer service between customers and service technicians. Responsibilities include greeting customers, documenting concerns, managing and closing repair orders with accuracy, presenting service recommendations, coordinating workflow with technicians and parts staff to ensure timely completion, providing ongoing customer updates, maintaining precise warranty and compliance records, and identifying upsell opportunities to support vehicle longevity and safety. Requires automotive knowledge, customer-facing experience, clear communication, strong organization, proficiency with service management systems and digital tools, and a valid driver’s license. Opportunities for advancement, competitive pay, comprehensive benefits, and modern facilities are offered.