Service Writer - Stratham, NH
On-site · Stratham, New Hampshire, United States
Job Summary
Service Writer responsible for educating customers about the condition of their vehicle, consulting with customers, and following VIP processes to deliver a different and better customer experience. Key duties include ensuring safety policies, communicating with the team, leveraging LMS and vendor training, achieving VIP SAX scores, delivering the 5 for 5 process, coordinating with technicians on work orders, and maintaining a clean, compliant service environment. Requires automotive service knowledge, strong communication, and relevant ASE certifications and licenses as listed.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- ASE Certification C1 – Service Consultant required
- State Inspection License Required (where applicable)
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
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