Service Writer - South Portland, ME
On-site · South Portland, Maine, United States
Job Summary
Service Writer role in South Portland, ME focused on delivering an exceptional customer experience by consulting with customers, educating them on vehicle condition, and following VIP processes. Responsibilities include ensuring safety and compliance, coordinating with the Service Manager and technicians to dispatch work, maintaining clear communication with customers, completing LMS and vendor trainings, achieving VIP SAX scores, and upholding service standards and code of ethics. Requires automotive servicing knowledge, strong written and verbal communication, and certifications as listed; typical schedule is a 40-hour, 5-day workweek. Locality-based duties include serving at the South Portland location with in-person work.
Required Qualifications
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
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