Service Writer - Rutland, VT
On-site · Rutland, Vermont, United States
Job Summary
Service Writer role at VIP Automotive in Rutland, VT. Drives exceptional customer experience by consulting with customers, educating them about vehicle conditions based on MPI inspection results, and aligning with VIP processes to deliver higher customer satisfaction and sales execution. Key responsibilities include: prioritizing workplace safety, communicating effectively with customers and team members, maintaining and applying LMS and vendor trainings, attaining and leveraging certifications (T.I.A BATS, TPMS, ASE), coordinating with technicians on work orders, and participating in daily huddles and store meetings to ensure VIP standards. Requires strong verbal/written communication, organizational skills, automotive knowledge, and a valid driver's license. Standard schedule is five days per week, 40 hours. Educational path commonly includes a two-year college or technical program; ASE certifications and state inspections are part of required/provisional qualifications.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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