Service Writer - Outdoor Power Equipment (Myerstown)

Service Writer for Outdoor Power Equipment in Myerstown. Responsibilities include greeting and acknowledging customers, gathering and documenting customer issues, generating accurate repair orders, verifying unit information, and adding helpful notes. Communicate repair estimates and track progress through to completion, escalating to the Service Manager when necessary. Follow established processes to minimize errors, use the ID # system to identify customer units, collaborate with tech support, coordinate with the receptionist, assist customers with loading/unloading equipment, collect payments and ensure customer satisfaction at the end of service, assist the delivery driver, maintain a clean work environment, and support truck deliveries. Requires strong attention to detail, basic mathematical skills, proficiency with dealer management software, and a proactive, customer-focused approach. Overtime willingness is required.