Service Writer - Old Town, ME
On-site · Old Town, Maine, United States
Job Summary
Service Writer at VIP in Old Town, ME delivers an exceptional customer experience by consulting with customers, educating them about vehicle condition based on mileage and MPI inspection results, and helping the team execute VIP programs to achieve high customer satisfaction. Responsibilities include following safety policies, communicating with the team, coordinating with the Service Manager, participating in LMS and vendor training, achieving ASE/BATS/TPMS certifications, ensuring effective dispatch of work orders to technicians, maintaining a clean and compliant service environment, and supporting ongoing store meetings and safety initiatives. The role requires strong verbal and written communication, organizational skills, automotive servicing knowledge, and a commitment to VIP processes and ethics, with a standard 5-day, 40-hour work week.
Required Qualifications
- One year of related experience in automotive service field
- Current, valid driver’s license issued in state of residence
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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