Service Writer - Odlin Rd Bangor, ME

Service Writer at VIP’s Odlin Rd location in Bangor, ME, delivering an exceptional customer experience by educating customers on vehicle conditions, following VIP processes, and coordinating with the Service Manager to execute service standards. Responsible for communicating with customers and team members, assisting with scheduling and dispatch of work orders, and supporting the store with maintaining a clean, safe, and compliant service environment. Requires certification and ongoing training (LMS, vendor training) and credentials including ASE C1, TPMS, BATS, and related certifications. Strong emphasis on safety, teamwork, and achieving VIP performance goals, including SAX scores and effective customer engagement. Must possess excellent verbal and written communication skills, a solid automotive knowledge base, and the ability to manage service desk activities and day-to-day operations in a fast-paced automotive service setting.