SERVICE WRITER - LOWELL, AR
$47,840–$56,160 year
On-siteLowell, Arkansas, United States
Job Summary
Greet customers to gather repair needs, payment methods, and purchase orders, then create and assign service work orders while communicating account status to technicians. Process all billing for the service department, including internal shop jobs, final invoices, and C.O.D. payments, while verifying technician hours and entering parts numbers accurately. Answer phones, route calls during high volume, and assist the parts department as needed. Maintain strict confidentiality and perform additional duties assigned. This role supports shop operations in a growing fleet service organization with a stable, full-time schedule.
Required Qualifications
- 1+ year of experience as a Service Administrator, Service Writer, Shop Admin, or Shop Billing Clerk (dealership or fleet service preferred)
- Strong multitasking, organizational, and cross-functional coordination skills
- Clear verbal and written communication, especially under time pressure
- Comfortable using Microsoft Outlook, Excel, and Word
- High school diploma or equivalent (vocational training preferred)
- Valid driver's license
- Ability to calculate percentages, fractions, and basic math for billing accuracy
- Professional, respectful, and customer-focused demeanor
- Willingness to travel for training or to assist at other locations
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