Service Writer - Londonderry, NH
On-site · Londonderry, New Hampshire, United States
Job Summary
Service Writer role at VIP Auto in Londonderry, NH focused on delivering exceptional customer experience by consulting with customers about vehicle conditions based on MPI inspections, educating them about VIP programs, and helping the team execute VIP standards. The position emphasizes safety, teamwork, communication, and executing duties assigned by the Service Manager, including LMS and vendor training, achieving VIP SAX scores, and coordinating with technicians to assign work orders. The role requires developing automotive service knowledge, pursuing ASE certifications (C1, with P2 and G1 recommended), and maintaining ongoing communication through daily huddles and meetings.
Required Qualifications
- Excellent verbal and written communication
- Strong organization and time management
- Comprehensive understanding of automotive servicing and the industry
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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