Service Writer

Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication. Create and manage service work orders, entering accurate details into the system for tracking and billing purposes. Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently. Review and verify equipment status before and after repairs to ensure quality and safety standards are met. Communicate repair estimates and timelines to customers, providing updates throughout the service process. Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs. Maintain organized records and documentation, including service history, warranty claims, and customer communications. Partner with the rental team to coordinate equipment availability, minimizing downtime for customers. Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs. Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards. Monday – Friday schedule | 7:30 AM – 5:00 PM.