Service Writer - Laconia, NH
On-site · Laconia, New Hampshire, United States
Job Summary
Service Writer position at VIP Auto in Laconia, NH. Responsibilities include consulting with customers, educating them on vehicle conditions based on MPI inspection, achieving strong customer engagement and SAX scores, and executing VIP processes to deliver a superior customer experience. The role entails learning and applying VIP processes, completing LMS and vendor trainings, obtaining and maintaining ASE certifications (C1, with P2 and G1 recommended), and coordinating with management to ensure safety, compliance, and quality service delivery. The role requires effective communication, teamwork, ability to interpret vehicle condition information, management of service desk operations, and adherence to safety, ethics, and regulatory requirements. The standard schedule is a 5-day work week at 40 hours, with non-exempt hourly pay.
Required Qualifications
- One year of related experience in automotive service field
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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